Careers
Shape Your Future with Salzer – Where Talent Meets Opportunity
At Salzer Technologies, you’ll find a Culture that values collaboration, nurtures talent and encourages continuous learning and growth. We believe that the key to success is to hire and retain top notch team members in support of our growing partner base. This is shown by the fact that we have one of the lowest turnover in the industry.
Join us at Salzer Technologies, where your career aspirations and professional goals are given the importance they deserve and be part of a team that’s shaping the future of technology together.
Join our team – We're hiring!
Infrastructure Support Specialist (L2)
Location: Chennai -Hybrid
Type: Full-Time
Work Timing: 7.30 PM to 3.30 AM
Role Summary
The Infrastructure Support Specialist – L2 is responsible for day-to-day operations, monitoring, and support of the client’s IT infrastructure. The role focuses on incident resolution, system health, security operations, and escalations to L3 when required.
This role works closely with L1 teams, vendors, and the L3 Infrastructure Engineer to ensure stable, secure, and compliant infrastructure operations.
Key Responsibilities
· Provide Level 2 support for infrastructure incidents related to Windows servers, Azure, Office 365, networking, and security tools
· Monitor infrastructure health using NinjaOne RMM, Intune, and CrowdStrike
· Troubleshoot and resolve issues related to:
o Windows servers (physical and virtual)
o Azure virtual machines and services
o Office 365 (Exchange, SharePoint, Teams)
· Support Hyper-V virtual environments (VM health, snapshots, basic performance checks)
· Perform routine backup monitoring and recovery using Unitrends
· Support network connectivity and firewall troubleshooting using Cisco Meraki
· Assist with security operations:
o Endpoint protection (CrowdStrike)
o DNS & web security (Cisco Umbrella)
o Patch management via Intune
· Handle user access, AD group management, and permissions
· Perform basic Azure administration (VM start/stop, alerts, access issues)
· Follow ITIL processes for Incident, Request, and Change Management
· Document incidents, resolutions, and SOP updates
· Escalate complex issues to L3 with proper diagnostics and logs
Technical Skills Required
- Windows Server administration
- Microsoft Azure & Office 365 support
- Hyper-V (basic administration & troubleshooting)
- Cisco Meraki (LAN/WAN & firewall basics)
- Cisco Umbrella
- Unitrends backup monitoring & restore
- NinjaOne RMM, Intune
- CrowdStrike endpoint security
- SQL (basic support awareness)
- Active Directory, DNS, DHCP
Infrastructure Support Specialist (L3)
Location: Chennai -Hybrid
Type: Full-Time
Work Timing: 7.30 PM to 3.30 AM
Role Summary
The Infrastructure Support Specialist – L3 acts as the highest escalation point and provides technical leadership, architecture ownership, and strategic guidance for the client’s infrastructure.
This role is responsible for design, optimization, security hardening, major changes, and long-term stability of the environment.
Key Responsibilities
- Act as final escalation for complex infrastructure incidents across:
- Azure
- Windows servers
- Hyper-V
- Networking and security
- Design, implement, and optimize Azure and on-prem hybrid infrastructure
- Own Hyper-V architecture, performance tuning, failover, and capacity planning
- Lead major infrastructure changes, including:
- Server refresh
- Cloud optimization
- Network redesign
- Backup and DR strategy
- Oversee security posture and controls:
- CrowdStrike EDR strategy
- Cisco Umbrella policies
- Intune compliance and patch governance
- Architect and validate backup, restore, and disaster recovery using Unitrends
- Perform advanced troubleshooting:
- Performance bottlenecks
- Network latency
- Storage and backup failures
- Lead capacity planning for compute, storage, and network
- Own Azure governance:
- Subscriptions
- Access control
- Cost optimization
- Security baseline
- Review and approve changes and architecture decisions
- Coordinate with vendors and OEMs (Microsoft, Cisco, Unitrends)
- Create and maintain architecture diagrams, SOPs, and compliance documentation
- Mentor L1/L2 engineers, conduct knowledge transfer sessions
- Work with stakeholders to align infrastructure with business needs.
Technical Skills Required
- Expert knowledge of Windows Server & Active Directory architecture
- Strong hands-on experience with Microsoft Azure & Office 365
- Advanced Hyper-V design, clustering, and optimization
- Cisco Meraki (advanced LAN/WAN, firewall, load balancing)
- Cisco Umbrella security architecture
- Unitrends backup & disaster recovery design
- NinjaOne RMM, Intune (automation & governance)
- CrowdStrike (EDR strategy & incident response)
- SQL & Dataverse (infrastructure perspective)
- Strong understanding of security best practices & compliance
Work Environment
Innovation & Creativity
Salzer Technologies provides a work environment that fosters, rewards and supports innovation and creativity. Working at Salzer offers flexibility and challenge. In this new day and age, a remote working environment is key to the success of Salzer.
Ideation & Initiation
We believe in authority and autonomy given to the team to take initiative and the encouragement provided to them to bring forth innovative ideas to resolve any challenges from the partners.
Goals Driven Approach
Salzer‘s work environment is focused on the achievement of the organizational and financial goals. Salzer’s team plays a huge role in determining the type of work environment.
Fostering Mutual Growth
Our team has a distinct working style where everyone benefits from working hard and smart. The team collectively improve the efficiency and performance of the workplace and contribute to all areas of the company.
Open-Door Culture
Team members interact with the senior management discussing their ideas and creatives. Employees can communicate directly with human resource management with complete trust.
Career Growth
Salzer Technologies also offers a steady career path linked to performance. Career growth based on performance, which is widely practiced in Salzer Technologies.
Employee Training
Your Career Starts Here!
If you’re ready to make an impact and grow with us, please submit your information today.