Case Study

Enabling the Better Business Bureau (BBB) to better its business

Implementing a corporate-wide Content Management Portal
Challenges
Salzer’s objective and challenge was to build a content management system using the EPiServer CMS that provided coherent system information spanning across the entire organization.
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Summary

The BBB collects and provides free business reliability reviews which has made the BBB’s website rank among the top 500 most-visited websites in the US.
The Better Business Bureau (BBB) needed a corporate wide Content management solution, which will provide a platform for an efficient and effective creation of content and its management along with interaction with various stakeholders. The key objective was to provide an effective solution to publish, edit and control content at its base site (US or Canada) and all its local sites.

Solution Implementation

  • The Salzer team's expertise and knowledge base contributed to continuous improvement in initiatives undertaken with BBB. The team applied its unique approach of strategic thinking to the evolutionary life cycle of product development.
  • Salzer built a content management system using EPiServer CMS for the entire BBB organization. The team worked closely with BBB and provided an analysis model for the client's requirements. The recommended solution focused on two high-level components:
  • A public site which uses a routing and page processing engine – all public traffic to BBB.org or Give.org project is processed by this engine.
  • An administration site that is password-protected EPiServer admin pages and provides a streamlined UI to manage all aspects of the CMS system.

Technology Stacks

  • Web / Presentation Layer: ASP .NET MVC, Dojo, HTML5/CSS3, bootstrap
  • Services Layer: Google API, Okta
  • Business Layer: EpiServer
  • Database Layer: SQL

Results and Impact

  • The partnership with Salzer Technologies has provided BBB with the following benefits:
  • Ease of Use
  • An intuitive environment that enables the client to drive the enterprise-wide initiative of process optimization and effective management of various business activities.
  • Cost optimization
  • Freeing up scarce client resources to focus on more complex and critical tasks
  • Lower total cost of ownership of IT
  • Lower costs due to the deployment of the onsite/offshore model
  • Ease Integration
  • Real time integration for key actions and information items to ensure seamless and structural workflow.
  • Increased competitive advantage

Partner Testimonial

“We had doubts that we would be able to achieve a high level of quality in the project given the highly technical terminology and processes. However, this company delivered on all of its requirements and they were professional to deal with at all times.”
-Better Business Bureau (BBB)
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